Return Policy

Return Policy

IvyHillBoutique.com Return Policy

If you are not completely satisfied with your ivyhillboutique.com purchase, we will happily accept any unworn, unused merchandise. A full refund to your credit card, minus shipping charges, can only be provided for undamaged, unworn items with original tags attached to the garments. Eligible items must be purchased via Ivyhillboutique.com (not purchased in the physical store). Please note that undergarments including SPANX and tights, as well as any items on sale (sold for a reduced price) purchased at ivyhillboutique.com are final sale and cannot be returned or exchanged.

Ivyhillboutique.com accepts returns provided that requests are made within 10 days from the date when the item is shipped from the Ivy Hill store. The return package must be postmarked within 12 days of when the item was shipped from the Ivy Hill store. Ivyhillboutique.com reserves the right to refuse any return should it not meet these requirements. Original as well as return shipping and handling costs are not refundable.

Please email returns@ivyhillboutique.com to receive a return Authorization number. Once we have provided you with an RA number, please print and include the IvyHillBoutique.com merchandise return form with your return.

Ivy Hill Store Return Policy

We are happy to exchange any unused, unworn merchandise, with the original tags attached, purchased in-store at Ivy Hill Boutique in St. Louis. In store returns are eligible for store credit only, not cash or credit refund. Merchandise must be accompanied by an original receipt OR a valid gift receipt. You may exchange merchandise for another item in store or for store credit to be used at a later time. Store credit does not expire. Merchandise is eligible for exchange only within 10 days of purchase. Ivy Hill reserves the right to refuse an exchange should it not meet these requirements.

Please note that undergarments including SPANX and tights, and any items purchased on sale (at a reduced price) at Ivy Hill Boutique are final sale and cannot be returned or exchanged.

Ivy Hill Shipping Information

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